Calls

With the plan that includes them, your Atenta also answers the phone. It's one voice agent per business that uses exactly the same base and the same golden rule as your WhatsApp.

What it does on a call

• Greets with your business's name and the recording notice (mandatory and editable).
• Answers with your base: hours, address, prices, today's menu.
• Takes the order and validates it against your menu; confirms it over WhatsApp to the same number that called.
• Books in the free slots.
• Passes the call to you (or alerts you) when the customer asks for a person, there's a complaint or something isn't in the base.

Your Calls screen

• Voice agent: create it, choose the voice, update it when your base changes (the screen tells you if it's out of date). Deleting it is red, with the exact text BORRAR AGENTE.
• Number: you request one and Kalia Code lets you know when it's assigned; you can also bring your own.
• Minutes this month against your plan, with a warning at 80 % and at 100 %.
• Metrics: answered, missed, transferred, orders and appointments per call, average duration.
• History with a transcript of every call, its outcome and the order or appointment it left.
• Text test: in test businesses you type what the customer would say and read what the voice would answer, without spending minutes.

What it doesn't do

It doesn't give medical advice, doesn't make up prices or availability and doesn't decide quotes or complaints: it passes those to a person, just like on WhatsApp.