The golden rule

If it isn't in the business's base, Atenta doesn't make it up: it checks with the owner and passes it on.

It's Atenta's central promise, and it's written in code, not just in the prompt.

What it means in practice

Atenta never makes up prices, hours, availability, addresses or diagnoses.
Every figure that goes out to a customer must exist in the approved base. The reply is checked against the base before it's sent; if a figure isn't there, the reply is rewritten or handed over to a person.
When it doesn't know, it tells the customer naturally ("I don't want to guess on that; let me confirm and I'll write you right here") and alerts the owner with the full thread.
Whatever the customer dictates (a new address, "I already paid", an allergy) stays pending confirmation until the owner validates it.

What also belongs to a person

Even if it's in the base, there are things Atenta doesn't decide on its own:

Special quotes, discounts and financing.
Complaints and claims.
Emergencies and symptoms (clinics): it never gives medical advice.
Legal matters, press and suppliers (corporate offices).
An unusually large order (for example, ten pizzas or more): it's recorded and handed over.

How it's tested

Every test business is put through 30 trap questions (prices that don't exist, made-up hours, "can you give it to me cheaper?"). The target is 0 made-up answers, and it's measured on every change to the engine. There are also tests per trade: 5 traps specific to each one (a date that isn't reserved at a venue is never declared free; a hotel never confirms a room).

How your customer sees it

A real example from a test fonda:

Customer: Do you have chiles en nogada? Atenta: Today's menu is noodle soup, rice, and for the main dish milanesa, stuffed chiles or beef with onions. I don't have chiles en nogada on the list; let me ask Chayo and I'll confirm right here.

And Chayo gets the alert: "Someone's asking about chiles en nogada. It's not on your menu." If there are some, she adds them to the base with one tap.