Dates and rooms
Knows which room types you have, how many people fit and what's included; says which dates are taken and which look free, always subject to confirmation.
Atenta for hotels
The guest asks at 11 p.m. The front desk opens at 7. Atenta never closes.
It answers dates and room types with what you give it, notes the request for the front desk to confirm and explains check-in, breakfast, parking and pets. What isn't confirmed, it doesn't promise.
Official Meta API Nothing to install Billed monthly. Nothing to install. Your people confirm the bookings.
Hotel Casa VenturaHotels · sample
Told FrontThursday, 11:20 p.m.
Do you have a double room from October 3 to 5? We're bringing a small dog.
Hi! For October 3 to 5 the standard double looks available, subject to confirmation from the front desk. We're pet friendly with dogs up to 10 kg, no extra charge. Breakfast and parking included. Shall I note the booking so the front desk can confirm it for you?
Yes please, under Diego Lara. And is the pool heated?
Request noted: standard double, October 3 to 5, 2 adults and a dog, under Diego Lara. I don't have the heated pool confirmed, so I won't promise it: the front desk will tell you when they confirm, first thing tomorrow.
Heads-up for Front desk: Booking to confirm · double Oct 3–5 · Diego Lara · pet · asks: heated pool.
01 · This is your Thursday
Long weekend: forty messages asking about dates and a single person at the front desk checking people in.
Do you have a double from the 3rd to the 5th? Do you allow dogs? Is the pool heated? What time is check-out? Every unanswered question is a booking at another hotel.
What Front desk receives
11:20 p.m.Hi!
11:21 p.m.Request noted: standard double, October 3 to 5, 2 adults and a dog, under Diego Lara.
11:21 p.m.Booking to confirm · double Oct 3–5 · Diego Lara · pet · asks: heated pool. Needs you
02 · Built in for hotels and lodging
What Atenta already knows how to do at your hotel.
With your information, reviewed by you before it replies to anyone. Only what it does today; nothing under construction.
Booking with the front desk
Notes the request with dates, guests and details, alerts the front desk and tells the guest they'll get a confirmation.
Amenities and rules
Check-in and check-out, breakfast, parking, pets, pool, Wi-Fi and cancellations: whatever you tell it, the same every time.
How to get there and what's nearby
Location, transport from the airport or bus station and any recommendations you want to give.
The special cases go to a person
Groups, events, special rates and complaints reach whoever you say with the full conversation.
Your page at yourhotel.atenta.mx
Your room types with prices and photos, amenities, directions and a button to book on WhatsApp. No middleman commission.
03 · No fine print
What it doesn't do, said plainly.
- It doesn't confirm bookings or guarantee availability: always subject to confirmation, and the front desk closes it.
- It doesn't charge or ask for card details on WhatsApp.
- It doesn't answer phone calls: it handles WhatsApp. If people call, the front desk answers as always.
- It doesn't send ads to anyone without their consent.
The golden rule: if it doesn't know the answer, it checks with you. It doesn't make it up.
04 · Signing up
What we'll ask you about your hotel.
One minute from your phone. Besides your name and WhatsApp, for hotels and lodging we ask this (all optional):
- Room types and nightly rate
- Check-in and check-out times
- Amenities (breakfast, pool, parking, Wi-Fi, pets)
- How a booking is held and who confirms it
If you don't have something handy, leave it blank: Atenta asks you later from your app, and checks with you until then.
05 · Pricing
Clear pricing.
Clear pricing: one monthly payment, WhatsApp messages billed separately and spelled out. 14 days free, no card.
Esencial
$129 USDsin impuestos incluidos a month
For one business with one WhatsApp number that no longer wants to lose customers.
- One WhatsApp number
- Up to 500 customers served a month
- Answers with your information 24 hours
- Takes orders and books appointments
- Your trade package: daily menu from a photo, appointments, catalog
- Your page: yourbusiness.atenta.mx with a QR menu
- Owner app, live chats and monthly report
Negocio
$279 USDsin impuestos incluidos a month
For a busy business: customers, payments, promotions and your page with online orders.
- Everything in Esencial
- Up to 1,000 customers served a month
- Customers (CRM): profiles, follow-ups, segments, import
- Finance: charge, payment links, wallet, credit and installments
- Promotions: 500 messages a month included
- Your page with online orders and payment, no commission
- Listed in your city directory
- Integrations: Claude, ChatGPT, Zapier, Make, n8n, API
Operación
Custom pricing
For chains, franchises and teams: limits made to measure and connected to your systems.
- Everything in Negocio
- From 5,000 up to 100,000 customers served a month
- Numbers and branches according to your operation
- Promotions and call minutes made to measure
- Integration with your CRM and your tools (HubSpot, Jira, ClickUp, your own system) through API and webhooks, built by us
- Service agreement, priority support and invoicing
No setup fee · no contract · 14-day free trial without a card · first-month guarantee: if it does not work for you, we refund the month.
Pay with card · Apple Pay · Google Pay:
06 · Questions from hotels and lodging
Frequently asked questions
General questions (number, privacy, cancellation) are on the main page.
Does Atenta confirm bookings on its own?
No. It notes the request, alerts the front desk and tells the guest they'll get a confirmation. The front desk confirms or moves it from their app. It doesn't read your booking engine.
Can it collect the deposit?
No. It doesn't ask for card details on WhatsApp. Payment is arranged the way you do it today: payment link, bank transfer or on arrival.
Does it reply in English?
If the guest writes in English, it replies in English with the same information and the same golden rule.
Does it work for several hotels?
Each WhatsApp number is signed up as its own business, with its own base and app. If each hotel has its own number, you sign them up one by one.
07 · Start today
Want to see it reply at your hotel before you decide?
Write to us and we'll show you how Atenta would sound with your information and your way of talking. We answer during business hours; Atenta, once it's on your number, answers at any hour.
A different business?
Every business is its own world. Pick yours.
01020304050607080910
CorporateNew
Suppliers, candidates and customers all write to the same number. Atenta routes each one to the right person and books.
Car dealershipsNew
Units in stock, test drive booked, service appointment set and every quote handed to a sales rep.
ClinicsNew
Appointments, how to prepare, and emergencies straight to the doctor. It never recommends medication.
Real estateNew
Properties with price and location, showings booked and clear requirements, whenever they ask.
GymsNew
Plans with prices, trial class booked and schedules answered at 6 in the morning.
Pizzerias
Friday at 9, the phone ringing and three orders in the oven.
Diners
Today's menu, delivery customers asking “what's on?” and you at the stove.
Event venues
“Is December 14 available?” at midnight. That date gets decided within the hour.
Law firms and practices
Screening inquiries, booking appointments and saying what to bring, without interrupting you mid-consultation.
Shops
“Do you have it?”, “how much?”, “do you deliver?”: the same thing twenty times a day.