Greets and routes by department
Understands whether people are writing about sales, collections, suppliers, HR or support, answers the general questions and pings the person in that department with the full thread.
Atenta for corporate offices
One WhatsApp for the whole company, and everyone reaches the right person.
Suppliers, candidates, customers and visitors write to the same number. Atenta answers the general questions, routes them to the right department and books with whoever should see them.
Official Meta API Nothing to install Billed monthly. Nothing to install. Your number stays yours.
Grupo Sierra · Front deskCorporate · sample
Told AccountsMonday, 7:58 a.m.
Good morning, I'm a stationery supplier. Who do I talk to about the August invoice?
Good morning. Supplier and invoice matters are handled by Accounts Payable; they receive them Monday to Thursday, 10:00 to 14:00. Could you give me your company name and the invoice number so I can pass it straight along?
Papelería Norte SA de CV, invoice 4471. Has it been scheduled for payment yet?
Thanks. It's with Accounts Payable now with those details. Whether it's already scheduled isn't something I have here, and I'd rather not guess: they'll reply to you in this chat during office hours. If you need to come into the office, I can register your visit with an ID.
Heads-up for Accounts Payable: Supplier · Papelería Norte SA de CV · invoice 4471 · asks whether it's scheduled for payment.
01 · This is your Monday
Two lines ringing, four visitors at the door and thirty unread messages.
A supplier asks who handles his invoice. A candidate wants to know if the opening is still available. One customer asks for a quote, another for the address. By the time someone replies, they've already written to three different people.
What Accounts Payable receives
7:58 a.m.Good morning.
7:59 a.m.Thanks.
7:59 a.m.Supplier · Papelería Norte SA de CV · invoice 4471 · asks whether it's scheduled for payment. Needs you
02 · Built in for corporate offices
What Atenta already knows how to do at your company.
With your information, reviewed by you before it replies to anyone. Only what it does today; nothing under construction.
Books with the right person
Offers the open slots for the right department, books the appointment and confirms. That person sees it in their app.
Visitors and suppliers
Explains front-desk check-in, which ID to bring, where to park and when invoices are received. Takes the supplier's details and passes them to accounts payable.
The usual questions, answered
Address, hours, invoicing requirements, open positions and policies: everything the front desk repeats all day.
The delicate stuff goes to a person
Complaints, legal matters, press and anything not in its base reach whoever you say, with context.
Your page at yourcompany.atenta.mx
A profile with your departments, hours and a “Message us on WhatsApp” button that routes each person to the right team. No commission, no website to maintain.
03 · No fine print
What it doesn't do, said plainly.
- It doesn't make up policies, prices or names. If it isn't in its base, it confirms with the front desk.
- It doesn't decide for the company: quotes, contracts and complaints go to a person.
- It doesn't answer phone calls: it handles WhatsApp. If people call, your team answers as always.
- It doesn't send mass messages without consent or pass one person's data to another department.
The golden rule: if it doesn't know the answer, it checks with you. It doesn't make it up.
04 · Signing up
What we'll ask you about your company.
One minute from your phone. Besides your name and WhatsApp, for corporate offices we ask this (all optional):
- Departments and who handles each (department · person · extension · hours)
- Do you book appointments or meetings? With whom and when?
- Which messages should go straight to a person
- How should Atenta speak?
If you don't have something handy, leave it blank: Atenta asks you later from your app, and checks with you until then.
05 · Pricing
Clear pricing.
Clear pricing: one monthly payment, WhatsApp messages billed separately and spelled out. 14 days free, no card.
Esencial
$129 USDsin impuestos incluidos a month
For one business with one WhatsApp number that no longer wants to lose customers.
- One WhatsApp number
- Up to 500 customers served a month
- Answers with your information 24 hours
- Takes orders and books appointments
- Your trade package: daily menu from a photo, appointments, catalog
- Your page: yourbusiness.atenta.mx with a QR menu
- Owner app, live chats and monthly report
Negocio
$279 USDsin impuestos incluidos a month
For a busy business: customers, payments, promotions and your page with online orders.
- Everything in Esencial
- Up to 1,000 customers served a month
- Customers (CRM): profiles, follow-ups, segments, import
- Finance: charge, payment links, wallet, credit and installments
- Promotions: 500 messages a month included
- Your page with online orders and payment, no commission
- Listed in your city directory
- Integrations: Claude, ChatGPT, Zapier, Make, n8n, API
Operación
Custom pricing
For chains, franchises and teams: limits made to measure and connected to your systems.
- Everything in Negocio
- From 5,000 up to 100,000 customers served a month
- Numbers and branches according to your operation
- Promotions and call minutes made to measure
- Integration with your CRM and your tools (HubSpot, Jira, ClickUp, your own system) through API and webhooks, built by us
- Service agreement, priority support and invoicing
No setup fee · no contract · 14-day free trial without a card · first-month guarantee: if it does not work for you, we refund the month.
Pay with card · Apple Pay · Google Pay:
06 · Questions from corporate offices
Frequently asked questions
General questions (number, privacy, cancellation) are on the main page.
Can Atenta hand the conversation to the person in each department?
Yes. It pings them with the full conversation and, from their app, that person takes over with one tap. Atenta stays quiet in that chat until they hand it back.
Does it work with several numbers?
Each WhatsApp number is signed up as its own business, with its own base and app. If you have several branches with their own numbers, you sign them up one by one.
What happens with supplier and candidate data?
It stays in your Atenta, under your privacy notice. It isn't used to train third-party models or shared with departments it doesn't concern.
Does it connect to our CRM or help desk?
Every conversation comes out with name, phone, department and reason, and your contacts export to CSV from the app. There's no direct connection to CRMs or help desks.
07 · Start today
Want to see it reply at your company before you decide?
Write to us and we'll show you how Atenta would sound with your information and your way of talking. We answer during business hours; Atenta, once it's on your number, answers at any hour.
A different business?
Every business is its own world. Pick yours.
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Units in stock, test drive booked, service appointment set and every quote handed to a sales rep.
ClinicsNew
Appointments, how to prepare, and emergencies straight to the doctor. It never recommends medication.
Real estateNew
Properties with price and location, showings booked and clear requirements, whenever they ask.
HotelsNew
Dates subject to confirmation, the booking noted for the front desk and the amenities explained.
GymsNew
Plans with prices, trial class booked and schedules answered at 6 in the morning.
Pizzerias
Friday at 9, the phone ringing and three orders in the oven.
Diners
Today's menu, delivery customers asking “what's on?” and you at the stove.
Event venues
“Is December 14 available?” at midnight. That date gets decided within the hour.
Law firms and practices
Screening inquiries, booking appointments and saying what to bring, without interrupting you mid-consultation.
Shops
“Do you have it?”, “how much?”, “do you deliver?”: the same thing twenty times a day.