Where your data lives
On Kalia Code servers in the cloud, managed by us. Your base, your conversations and your customers don't pass through third parties that don't need to see them for Atenta to work (Meta for WhatsApp and the AI model to reply).
Security and data
Your conversations are yours.
This is what we do with your business's and your customers' data, plainly. What we don't do is here too.
01 · What we do
Eight things you can check.
Encryption in transit
Everything travels encrypted: between your browser and the app, between WhatsApp and Atenta, and between Atenta and the AI. The site and the app are served over HTTPS only.
Official WhatsApp Business API
Your number connects through Meta's official button. No pirate apps, no phones tied to a charger, no WhatsApp Web sessions that drop. The number stays yours.
Only you and your team
You enter your app with a link sent to your WhatsApp or email; there are no passwords to leak and the session expires on its own. If someone on your team gets in, it's because you gave them access. Nobody else sees your conversations.
No third-party model training
Atenta uses Anthropic's Claude models through their commercial API. Your conversations are not used to train Anthropic's or anyone's models. They're only used to reply to your customer.
The golden rule, in code
If something isn't in your base, Atenta doesn't make it up: it asks you. It's written in Atenta's code, not only in the instructions to the model.
Deletion on request
You delete a customer from your app in two steps, and it's gone. If you leave Atenta, your base is kept 30 days in case you come back and then removed; write to us and we delete it sooner.
Privacy notice and terms
Written for Mexico and published at atenta.mx/privacidad and atenta.mx/terminos. Meta reviews them as part of the WhatsApp connection. If they change, we tell you in the app.
02 · What we don't do
Said plainly.
- We don't sell or share your data or your customers' data.
- We don't send promotions to your customers without their recorded consent (date and text).
- We don't decide for you: special quotes, exceptions and complaints are seen by a person.
- We don't store cards: your plan payment and the payment links to your customers happen on the gateway's secure page.
- We don't read your conversations unless you ask us to in order to fix a problem.
03 · If you find something
Write to us.
If you think you found a security flaw in Atenta, email us what you saw. We reply, we review it and we tell you what we did.
A question that isn't here?
Ask us on WhatsApp or by email before signing up your business.