Atenta documentation
Everything Atenta does, said plainly: how it works, every screen of the app, how it connects with your AI and your tools, and what it costs in each country. Every page also exists as raw Markdown (the "Copy as Markdown" button or the path /docs/<page>.md) so you can hand it to Claude, ChatGPT or whoever you like.
Getting started
What Atenta is
The WhatsApp receptionist businesses rent by the month, who it's for and what it does.
How it works
The path of a message: from WhatsApp to the business's base, the reply and the alert to the owner.
The golden rule
If it isn't in the business's base, Atenta doesn't make it up: it checks with the owner and passes it on.
The app
Chats
Your app's conversation inbox: watch live, take over, internal notes, templates and team.
Customers
Your Atenta's CRM: profiles, stages, follow-ups, segments, consent and import.
Finance
Charging for orders, payment links, a wallet per customer, credit and installments, collections and the survey.
Calls
Your business's voice agent: same base, same golden rule; phone orders confirmed over WhatsApp.
Campaigns
Promotions over WhatsApp only to those who consented, with an honest cost preview and protection for your number.
My business
Your trade's package: menu, today's menu from a photo, appointments, dates, catalog and orders.
Reports
The monthly report: conversations, sales, collections, customers, campaigns, calls and satisfaction; with PDF.
Your page
Your business's public page at yourbusiness.atenta.mx: a profile with a WhatsApp button, a menu or catalog with a QR code, online orders and your city's directory. No commission.
Reference
Questions by trade
What owners in each trade ask before getting started, with honest answers.
Prices by country
Atenta's plans and their monthly price in each country and currency, plus the setup fee.
Security and data
Where your business's and your customers' data lives, how it travels, who sees it, which AI processes it and how it's deleted.