Questions by trade
The questions owners in each of the eleven trades ask us, exactly as they are answered on each trade's page. The general ones (your number, privacy, cancellation) are on the home page.
Corporate
Suppliers, candidates and customers all write to the same number. Atenta routes each one to the right person and books.
Can Atenta hand the conversation to the person in each department?
Yes. It pings them with the full conversation and, from their app, that person takes over with one tap. Atenta stays quiet in that chat until they hand it back.
Does it work with several numbers?
Each WhatsApp number is signed up as its own business, with its own base and app. If you have several branches with their own numbers, you sign them up one by one.
What happens with supplier and candidate data?
It stays in your Atenta, under your privacy notice. It isn't used to train third-party models or shared with departments it doesn't concern.
Does it connect to our CRM or help desk?
Every conversation comes out with name, phone, department and reason, and your contacts export to CSV from the app. There's no direct connection to CRMs or help desks.
Page: Corporate · Sign up: /alta?giro=corporativo
Car dealerships
Units in stock, test drive booked, service appointment set and every quote handed to a sales rep.
Can Atenta give the list price?
Yes, if you give it to it: price by trim, current promotions and minimum down payment. Anything that depends on financing goes to a rep.
Does each rep only see their own customers?
Atenta pings the rep it belongs to with the full conversation. The app is seen by whoever manages the number, and anyone on your team can take over.
Does it work with several branches?
Each WhatsApp number is signed up as its own business, with its own base and app. If each branch has its own number, you sign them up one by one.
Does it connect to my CRM?
Every lead comes out with name, phone, model and budget, and your customers export to CSV from the app. There's no direct connection to your CRM.
Page: Car dealerships · Sign up: /alta?giro=agencia-autos
Clinics
Appointments, how to prepare, and emergencies straight to the doctor. It never recommends medication.
Does Atenta answer medical questions?
No. It never diagnoses or recommends medication. Any clinical question goes to the doctor, and it tells the patient so plainly.
What happens with my patients' data?
It's sensitive data: it stays in your Atenta, under your privacy notice, and isn't used to train third-party models.
Does it work for several doctors?
Atenta books on the practice's calendar and pings whoever you say. If each doctor has their own number, each one signs up separately.
Can I review what Atenta told a patient?
Yes. Every full conversation is in your app and you can take over any of them with one tap.
Page: Clinics · Sign up: /alta?giro=consultorio
Real estate
Properties with price and location, showings booked and clear requirements, whenever they ask.
Does Atenta know which property is still available?
Whatever you tell it: you mark a property as on hold or rented in your app and it stops offering it. If it isn't sure, it says so and confirms with you.
Can it send photos?
It answers with the property's details and the link you publish (your website, your listing or your virtual tour). It doesn't send photo sheets from the chat.
Does it work with several agents?
Atenta books the showings and pings whoever you say; you divide them among your agents. If each office has its own number, it signs up separately.
Does it connect to my CRM or listing portal?
Every prospect comes out with name, phone, property and budget, and exports to CSV from the app. There's no direct connection to your CRM or to portals.
Page: Real estate · Sign up: /alta?giro=inmobiliaria
Hotels
Dates subject to confirmation, the booking noted for the front desk and the amenities explained.
Does Atenta confirm bookings on its own?
No. It notes the request, alerts the front desk and tells the guest they'll get a confirmation. The front desk confirms or moves it from their app. It doesn't read your booking engine.
Can it collect the deposit?
No. It doesn't ask for card details on WhatsApp. Payment is arranged the way you do it today: payment link, bank transfer or on arrival.
Does it reply in English?
If the guest writes in English, it replies in English with the same information and the same golden rule.
Does it work for several hotels?
Each WhatsApp number is signed up as its own business, with its own base and app. If each hotel has its own number, you sign them up one by one.
Page: Hotels · Sign up: /alta?giro=hotel
Gyms
Plans with prices, trial class booked and schedules answered at 6 in the morning.
Can Atenta sign someone up?
It books the prospect and their trial class and lets you know. Sign-up and payment you handle as you do today.
Does it know if the class is full?
It knows the schedules and the capacity you give it. It doesn't keep a waitlist or live capacity per class.
Does it work for a yoga or pilates studio?
Yes: same pieces (plans, classes, trial, schedules) with your vocabulary.
Can it send promotions to my members?
Only to those who gave consent, from the Campaigns tab in your app, and always with an opt-out.
Page: Gyms · Sign up: /alta?giro=gimnasio
Pizzerias
Friday at 9, the phone ringing and three orders in the oven.
Does Atenta send the order to my kitchen?
It sends it to your WhatsApp, or to whoever you say, in one message: pizzas, extras, address and payment method. You confirm it and bake.
What about phone calls? My regulars call.
Today Atenta handles your WhatsApp. If people call, you answer as always; whatever comes by message, it takes with your menu.
What if someone orders something I don't have?
It doesn't make it up. It tells the customer it will check with the team and lets you know. Afterwards you can add that answer to your base.
Can I change prices when cheese goes up?
Yes, from your app in a minute. Atenta uses the version you approve.
Page: Pizzerias · Sign up: /alta?giro=pizzeria
Diners
Today's menu, delivery customers asking “what's on?” and you at the stove.
How do I tell Atenta each day's menu?
From your app: snap a photo of the chalkboard and Atenta reads it; you check dishes and prices and approve it. You can also type it in a minute.
What if I didn't update the menu?
It doesn't repeat yesterday's as if it were today's. It says it will check with you and lets you know so you update it.
Does it work if I only serve at the restaurant?
Yes. It answers the menu, hours and price, and anything not in your base it passes to you.
Does Atenta keep track of who ordered what?
Every order reaches you in a message and stays in your app's order list, with the customer's profile and address.
Page: Diners · Sign up: /alta?giro=fondita
Event venues
“Is December 14 available?” at midnight. That date gets decided within the hour.
How does Atenta know which dates I have free?
From your app's calendar: you mark held and blocked dates and Atenta answers with that. A date that isn't held isn't called free unless you mark your calendar as up to date.
Does it really hold dates?
It takes the hold under the customer's name with date, event type and guest count, and lets you know right away. You confirm the deposit with the person.
What if they ask for a discount?
It quotes the list price you approved and hands the conversation to a person. It never negotiates for you.
Does it send me the prospects who didn't book?
Yes: in your app you see who asked, which date they wanted and what it didn't know.
Page: Event venues · Sign up: /alta?giro=salon
Law firms and practices
Screening inquiries, booking appointments and saying what to bring, without interrupting you mid-consultation.
Does Atenta give opinions on the case or diagnoses?
Never. It explains services, books and says what to bring. Anything needing professional judgment goes to you with the full conversation.
What about confidentiality?
It asks only for the data needed to book. Conversations live in your WhatsApp Business account and your app, and aren't used to train third-party models.
Can it use a formal or a casual tone?
You choose the tone from your app. For law firms and practices the formal tone is the default.
Does it work for a medical or dental practice?
Yes: it books appointments, explains services and list prices, says which tests to bring and passes emergencies to a person. It gives no diagnoses.
Page: Law firms and practices · Sign up: /alta?giro=despacho
Shops
“Do you have it?”, “how much?”, “do you deliver?”: the same thing twenty times a day.
Does Atenta know if I have something in stock?
It knows what you tell it in your base. If a product isn't marked, it says it will confirm with you instead of promising it.
Does it work for a salon or a service by appointment?
Yes: it explains services and list prices, books with the details you ask for and lets you know. You choose the tone from your app.
Can it quote?
Simple quotes with list prices, yes: it adds up what people ask for and hands it to you. Volume and discounts go to a person.
What if my trade isn't listed here?
Sign up your business with the closest trade. Atenta builds the base from your information and you correct it before it replies to anyone.
Page: Shops · Sign up: /alta?giro=tienda