Finance
The Finance tab brings together the money that moves through your WhatsApp. Each piece is switched on or off in Finance → Settings; your trade comes with a factory configuration.
Today
What was collected today by method, what's still owed, the installments coming due and the unconfirmed orders.
Charging for an order
From Orders → Charge: cash, bank transfer (with your business's bank details, which Atenta sends to the customer), wallet or payment link. A payment can be partial; the order shows how much is left.
Payment links
The link opens a page with the description and the amount. In test businesses the payment is simulated and the page says so plainly; in production, with the gateway active, the customer pays by card, Apple Pay or Google Pay and the order is marked as paid. See Stripe.
Wallet
A balance per customer: top-ups, adjustments and refunds from the profile; the customer pays for orders with their balance and asks "how much balance do I have?" or says "top me up" in the chat (answered by code). Configurable cashback: 5 % and 8 % for repeat customers.
Credit and installments
A loan or a sale in installments with a payment plan and simple interest. Partial payments; if the customer says "I already paid" in the chat, it stays pending confirmation until you confirm it. Collections: today, this week, overdue. Automatic reminders over WhatsApp with a utility template, respecting the quiet hours from 21:00 to 09:00. Cancelling a credit is red, in two steps, with the exact text the engine dictates.
Survey
Two hours after an order is delivered (or after a call) Atenta asks for a rating from 1 to 5. A 4 or 5 gets your reviews link; a 1 to 3 reaches you as an escalation so you can handle it.
Report
Sales by day, top products, average ticket, channel, collections by method, wallet, credit, customers, campaigns, calls and satisfaction, compared with the previous month, in Reports. With a PDF for your accountant.
What Finance doesn't do
It doesn't handle money on its own. Nothing is charged unless you ask for it; the app never stores cards.