# Calls

> Your business's voice agent: same base, same golden rule; phone orders confirmed over WhatsApp.

With the plan that includes them, your Atenta also **answers the phone**. It's one voice agent per business that uses exactly the same base and the same golden rule as your WhatsApp.

## What it does on a call

- Greets with your business's name and the **recording notice** (mandatory and editable).
- Answers with your base: hours, address, prices, today's menu.
- **Takes the order** and validates it against your menu; **confirms it over WhatsApp** to the same number that called.
- **Books** in the free slots.
- **Passes the call to you** (or alerts you) when the customer asks for a person, there's a complaint or something isn't in the base.

## Your Calls screen

- **Voice agent**: create it, choose the voice, update it when your base changes (the screen tells you if it's out of date). Deleting it is red, with the exact text `BORRAR AGENTE`.
- **Number**: you request one and Kalia Code lets you know when it's assigned; you can also bring your own.
- **Minutes this month** against your plan, with a warning at 80 % and at 100 %.
- **Metrics**: answered, missed, transferred, orders and appointments per call, average duration.
- **History** with a transcript of every call, its outcome and the order or appointment it left.
- **Text test**: in test businesses you type what the customer would say and read what the voice would answer, without spending minutes.

## What it doesn't do

It doesn't give medical advice, doesn't make up prices or availability and doesn't decide quotes or complaints: it passes those to a person, just like on WhatsApp.